Return & Refund Policy

Last Updated: July 29th, 2026

Thank you for being a part of the KultrDrop community. We curate unique pieces from independent brands to provide you with a premier shopping experience. Because we host multiple independent designers, our return process is designed to respect the limited craftsmanship of our brands while ensuring you receive exactly what you ordered.

Section 1: The KultrDrop Marketplace Model

KultrDrop operates as a curated platform, meaning your items are shipped directly from the independent designers who created them. Unless explicitly marked as Final Sale or Made-to-Order on the product page, a standard 14-day return window from the date of delivery applies to all store items.

Section 2: The KultrDrop Quality Guarantee

While our partner brands fulfill their own inventory, KultrDrop will step in and fully facilitate a return or exchange if your order arrives with any of the following issues:

• Manufacturing Defect: The item arrived with a structural defect, tearing, or broken hardware.
• Incorrect Size: You received a physical size different from the one displayed on your order confirmation.
• Incorrect Item/Color: You received a completely different product or colorway than the one you purchased.

To qualify under our Quality Guarantee, items must be unworn, unwashed, unaltered, and in their original packaging with all original tags attached.

Section 3: Personal Dissatisfaction & Sizing Exchange

Because our curated pieces are highly limited drops, returns based on personal dissatisfaction (e.g., "I changed my mind" or ordering the wrong size) are processed as follows:

• No Cash Refunds for Remorse: Discretionary returns are not eligible for a refund to your original payment method.
• Store Credit Only: In instances of personal dissatisfaction, KultrDrop will issue Store Credit via a digital gift card code (minus a standard $7.99 return shipping fee). This allows you to hunt for a piece in a future drop without compromising our designers' limited inventory.

Section 4: Non-Returnable / Final Sale Items

For hygiene and exclusivity reasons, the following items are strictly Final Sale and cannot be returned or exchanged under any circumstances:

• Made-to-Order, Handcrafted, or Customized "1-of-1" pieces (e.g., custom denim or bespoke garments).
• Personal care goods, cosmetics, or fragrances.
• Undergarments, intimates, or swimwear.
• Any item explicitly marked as "Final Sale" on its product page or at checkout.
• Digital Gift Cards.

Section 5: How to Initiate a Return

To start a return or report an issue with your drop:

1. Contact Us: Email our support team at business@kultrdrop.com within 14 days of delivery.
2. Provide Proof: Include your order number and clear photos of the issue (if claiming a manufacturing defect or incorrect item).
3. Review: Our team will verify your claim within 48 hours.
4. Instructions: If approved, you will receive a prepaid return label and instructions. Items sent back directly to a brand or to KultrDrop without prior email approval will not be accepted.

Section 6: Refunds & Processing Timeline

Once the specific brand partner receives, inspects, and approves your returned item:

• Defect / Error Refunds: Full cash refunds are automatically processed back to your original payment method within 10 business days.
• Store Credit: Digital gift card codes are issued immediately following item inspection.
• European Union Customers: EU consumers maintain a 14-day right of withdrawal in accordance with local regulations for standard, non-custom items.

Questions?

Reach out directly to our team at business@kultrdrop.com.