Privacy policy

Privacy Policy

Last Updated: July 29th, 2026

KultrDrop ("we," "us," or "our") operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). KultrDrop is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. It does not include anonymous or de-identified data. We may collect or process the following categories of personal information depending on how you interact with our Services:

  • Contact Details: Your name, billing address, shipping address, phone number, and email address.

  • Financial Information: Credit card, debit card, or other financial account numbers, payment confirmation, and transaction details necessary to process your order.

  • Account Information: Your username, password, security questions, and saved account preferences.

  • Transaction Information: The items you view, add to your cart, add to your wishlist, purchase, or cancel, along with your purchase history.

  • Customer Communications: Any information you include when sending a support inquiry or communicating with our team.

  • Device & Usage Information: Your IP address, browser type, network connection, unique device identifiers, and data regarding how and when you navigate our website.

2. Sources of Personal Information

We collect personal information from the following sources:

  • Directly From You: When you create an account, make a purchase, or contact customer support.

  • Automatically Through the Services: Data collected from your device via cookies, tracking pixels (including the Meta Pixel), and similar technologies when you browse our store.

  • From Our Service Providers: Trusted partners who enable our core technology and process data on our behalf (such as payment gateways and analytics tools).

  • From Our Fulfillment Partners: Independent brands and shipping carriers who assist us in fulfilling, processing, and delivering your orders.

3. How We Use Your Personal Information

We utilize your personal information to achieve the following operational and marketing goals:

  • Providing and Improving Services: To fulfill orders, process payments, arrange shipping with our brand partners, manage your account, and customize your shopping experience.

  • Marketing and Advertising: To send promotional emails, updates, or text messages (where permitted), and to display targeted advertisements based on your browsing habits.

  • Security and Fraud Prevention: To authenticate accounts, ensure a secure checkout environment, and detect or investigate malicious, fraudulent, or illegal activity.

  • Customer Support: To respond to inquiries and maintain a high-quality business relationship with you.

  • Legal Compliance: To comply with applicable laws, respond to valid legal requests, and enforce our core store terms and policies.

4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business operations, including:

  • Shopify and Operational Vendors: Service providers who manage our IT infrastructure, payment processing, data analytics, customer support, and cloud storage.

  • Brand and Shipping Partners: Because KultrDrop curates products from independent brands, your name, shipping address, and order details are securely shared with the specific brand and carrier fulfilling your product.

  • Marketing Partners: Ad networks and platforms used to deliver targeted marketing. You may opt out of targeted ad sharing at any time by emailing us at business@kultrdrop.com.

  • Corporate and Legal Obligations: In connection with a business merger or asset sale, to comply with legal subpoenas, or to protect the safety, rights, and property of KultrDrop and our users.

  • Mobile opt-in data and phone numbers collected for SMS notifications will not be sold, rented, or shared with third parties or affiliates for marketing purposes under any circumstances.

5. Relationship with Shopify

Our storefront is hosted by Shopify. Shopify collects and processes your personal information to optimize the technical infrastructure of the Services. Information you submit will be transmitted to and shared with Shopify, and may be stored on servers located outside of your home jurisdiction. To learn more, please review the Shopify Consumer Privacy Policy.

6. Third-Party Websites and Links

Our store may contain links to websites or social media platforms operated by third parties (including our partner brands' independent portfolios). We do not control and are not responsible for the privacy or security of these external networks. We highly recommend reviewing the individual policies of any external link you click.

7. Children's Data

The Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at business@kultrdrop.com to request immediate deletion.

8. Security and Retention of Your Information

While we employ industry-standard safety practices to protect your data, please be aware that no security measures are 100% impenetrable. We cannot guarantee "perfect security," and data sent to us via unencrypted channels may be vulnerable while in transit.

We retain your personal information only for as long as necessary to maintain your account, fulfill our service contracts, resolve disputes, and comply with standard legal timelines.

9. Your Rights and Choices

Depending on where you reside, you may have specific legal rights regarding your personal information, including:

  • Right to Access / Know: The right to request a copy of the personal data we hold about you.

  • Right to Delete: The right to request that we wipe your personal information from our databases.

  • Right to Correct: The right to amend inaccurate or outdated personal profile details.

  • Right to Opt-Out of Targeted Advertising: You can signal an opt-out preference via your browser using the Global Privacy Control (GPC). To learn more, visit Global Privacy Control.

  • Communication Preferences: You can completely opt out of promotional marketing at any time by clicking the "Unsubscribe" link at the bottom of any email we send you.

To exercise any of these rights, please submit your request to our compliance team at business@kultrdrop.com. We will verify your identity before processing any data modifications. We will never discriminate against you for exercising your privacy rights.

10. Contact Us

If you have any questions regarding our data privacy practices, wish to file a complaint, or want to exercise your user rights, please reach out to us using the official channels below:

  • Email: business@kultrdrop.com

  • Physical Address: KultrDrop, 7316 Pebblestone Drive, Suite C, Charlotte, NC 28212, United States